AI Answering Service for Electricians
You can't answer when you're working in a breaker panel or up on a ladder. Trillet screens every caller for power outage emergencies vs routine work, captures electrical issue details, and texts them your booking link, so you never miss a no-power call while running wire.
The Old Way
Missed call from 206-555-0176
Voicemail notification - No message
The Trillet Way
New Emergency: Lisa R. - No Power, Breaker Keeps Tripping
Today ASAP - $950 diagnostic + repair booked
Your Intake Process, handled consistently on every call.
You don't need an AI to say 'leave a message.' You need one that knows if the caller has a power outage emergency or wants a quote for recessed lighting, and captures the electrical details you need to diagnose and quote accurately.
Identify
Trillet identifies whether this is an existing customer or new customer, takes a message or transfers for existing customers, and continues to screening for new ones
Screen
Trillet screens for electrical issue - emergency (power outage, sparking, burning smell, no power to critical area) vs routine (outlet installation, lighting upgrade, panel upgrade, EV charger), confirms it aligns with your service area and capabilities, flags emergency if applicable, and politely declines if there's no fit
Qualify
Trillet asks your custom intake questions - specific issue location, safety concerns, property age, panel type, residential/commercial, permits needed, timeline/urgency, and your other business-specific questions
Book
If they want to move forward, Trillet texts your booking link or confirms immediate dispatch for emergencies, you get a complete summary with electrical details and transcript with safety concerns flagged, and the service call appears in your calendar with full context
Hear Trillet Handle an Emergency Call
Success Stories
I was working in a panel when someone called about their breaker repeatedly tripping and a burning smell. Trillet flagged it as urgent, got all the details, and had them scheduled. By the time I finished and checked my phone, the $1,100 emergency service call was in my calendar. That's a safety-critical job I would have lost.
James Cooper
Owner, Cooper Electric, Seattle, WA
Why Voicemail Fails for Electricians
Voicemail
Customer with no power or a sparking outlet won't leave a voicemail and wait for callback. They immediately call the next electrician. By the time you finish your current job and check messages, the $950 emergency repair is booked with someone else.
Result: Emergency work lost to competitors. Your safety expertise goes to whoever answered first.
Generic AI
They take a name and number. You call back 30 minutes later, customer already booked with another electrician who answered immediately. Generic AI can't tell if it's a dangerous electrical emergency or a quote for adding outlets.
Result: Safety-critical jobs lost. Time wasted on callbacks for customers who moved on.
Trillet
We screen for emergency vs routine, capture specific issue details and safety concerns, flag urgent situations, and send booking link. You see 'EMERGENCY: No power, breaker tripping, burning smell' in your notifications while you're in a breaker panel.
Result: Emergency jobs captured 24/7. You prioritize safety-critical work and never lose high-value urgent calls.
Compare Your Options
| Feature | Voicemail | Traditional | Generic AI | Trillet |
|---|---|---|---|---|
| 24/7 Emergency Coverage | ||||
| Screens Emergency vs Routine | ||||
| Captures Issue & Safety Concerns | ||||
| Texts Booking Link to Customer | ||||
| Call Summary + Transcript | ||||
| Emergency Priority Flagging | ||||
| Distinguishes New vs Returning | ||||
| Cost | Free | $300-600/mo | ~$49-99/mo | From $49/mo |
Sync With Your Job Management Software
Out of the box, Trillet texts booking links directly to qualified customers and sends you call summaries via text and email. You get the details you need without changing how you work.
Need deeper integration with ServiceTitan, Jobber, or your field service management system? Our Pro plan includes custom setup with your existing software.
ServiceTitan
Jobber
Housecall Pro
FieldEdge
ServiceM8
Google Calendar
Calendly
Start in minutes. No IT required.
Step 1
Enter your website and phone number
Add your website and phone number. Trillet pulls your service areas, license type (residential, commercial), and specialties automatically.
Step 2
We configure intake based on your practice type
Which electrical services do you offer? What screening questions should we ask? Emergency routing preferences? Safety concern handling? Customize your intake logic in minutes.
Step 3
Forward your calls
Dial a code or scan QR, 30 seconds.
Step 4
That's it. You're ready to start taking calls.
You're live 24/7. Your AI emergency coordinator will answer calls when you're in panels, on ladders, or running wire. You'll get instant notifications for safety-critical emergencies and detailed summaries for routine work.
Common Questions from Electricians
An AI answering service answers your phone 24/7, screens customers for emergency vs routine work, captures electrical issue details and safety concerns, and provides immediate response to time-sensitive calls - without a human dispatcher. Unlike voicemail or basic answering services that just take messages, Trillet runs your full screening protocol so every power outage or safety issue gets captured with complete context.
Trillet follows a four-step emergency protocol: First, it identifies whether the caller is a new customer or existing customer. Second, it screens for issue urgency and safety concerns (no power, sparking, burning smell = emergency; outlet installation = routine). Third, it asks your custom screening questions (specific issue, location, property type). Finally, for emergencies, Trillet flags the call as URGENT and sends immediate notification; for routine work, it texts your booking link.
Yes. The AI screens for keywords indicating safety concerns like sparking, smoke, burning smell, or repeated breaker tripping. These situations are flagged as urgent emergencies and you receive immediate notification with full details. You can prioritize safety-critical work and respond appropriately.
When a customer needs service and wants to schedule, Trillet texts them your calendar link directly during the call. They can book a time that works for both of you. For emergencies, you also get instant notification with full call details. You get the call summary with issue type, safety concerns, and property details - no phone tag required.
Trillet will politely explain that this work is outside your service scope and end the call professionally. You'll still receive a summary so you know who called and what they needed. This saves you time returning calls for work you can't legally do.
Yes. Trillet answers 24/7/365, including nights, weekends, and holidays. Electrical emergencies don't follow business hours - power outages and safety issues happen at 2am. After-hours emergency calls are often your highest-value work. Every emergency you capture after hours is revenue your competitors are missing.
Trillet starts at $49/month with a 28-day money-back guarantee. That's less than one hour of your billable time. Compare that to losing even one $900 emergency service call per month because you couldn't answer safely while working in a panel. One missed call pays for 2+ years of Trillet.
Get started
Stop Losing Emergency Work to Missed Calls.
You can't answer safely when you're working in a breaker panel or up on a ladder - but you can't afford to miss the power outage call that turns into $1,000 of emergency work. Set up Trillet in minutes and stop losing safety-critical jobs to missed calls.