Question 1

What is an AI answering service?

Accepted Answer

An AI answering service is an automated phone system that uses artificial intelligence to answer calls, qualify leads, and book appointments 24/7. Unlike voicemail or basic auto-attendants, AI answering services like Trillet have natural conversations, capture caller details, and take action—securing bookings instead of just taking messages.

Question 2

How much does Trillet cost?

Accepted Answer

Trillet starts at $29/month for 150 minutes, with plans up to $145/month for 750 minutes. All plans include 24/7 AI call answering, spam blocking, calendar integration, and CRM sync. There's a 30-day money-back guarantee, so you can try it risk-free.

Question 3

How long does Trillet take to set up?

Accepted Answer

Trillet takes just 5 minutes to set up. Enter your phone number and website, and our AI automatically scans your business information to learn your services, pricing, and FAQs. No technical skills or manual programming required.

Question 4

Can I use Trillet on my personal mobile number?

Accepted Answer

Yes. You do not need a second phone or a new SIM card. Trillet works via "Conditional Call Forwarding." You continue to use your personal number as normal. If family calls, you pick up. If a client calls while you are busy, Trillet picks up.

Question 5

How does the AI handle spam and telemarketers?

Accepted Answer

Trillet acts as a gatekeeper. The AI listens to the caller's opening intent. If it detects a robocall or a telemarketer, it ends the call politely but firmly. Your phone won't even buzz, saving you from daily interruptions.

Question 6

Does the AI sound like a robot?

Accepted Answer

No. Trillet uses advanced natural language processing and voice models to sound like a human receptionist. Most callers are unaware they are speaking to an AI until the booking is confirmed.

Question 7

Can I answer the call before the AI does?

Accepted Answer

Absolutely. Trillet is your backup, not your replacement. Your phone will ring normally first. The AI only activates if you let it ring out (missed call), decline the call, or are already on the line with someone else.

Question 8

How does the AI know my prices and services?

Accepted Answer

During setup, our system scans your website, public reviews, and social media profiles. It builds a "Knowledge Base" of your specific services, pricing, and business rules automatically, so you don't have to program it manually.

Question 9

Does Trillet work with Australian phone numbers?

Accepted Answer

Yes. Trillet works with all Australian mobile and landline numbers. Simply set up conditional call forwarding from your existing number—most Australian carriers including Telstra, Optus, and Vodafone support this feature. No new phone line or hardware required.

Question 10

Is Trillet compliant with Australian regulations?

Accepted Answer

Yes. Trillet is fully compliant with ACMA (Australian Communications and Media Authority) regulations for automated calling systems. We also maintain TCPA compliance for US operations and can support HIPAA requirements for healthcare businesses.