Stay Ahead With Conversational AI

Build smarter voice AI, optimize call flows, and scale conversations with Trillet’s latest insights. Strategies, best practices, and real-world AI applications — all in one place.

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The Multi-Channel Follow-Up Maze: When Leads Text Back to Your Call
Use CasesIndustry Insights

The Multi-Channel Follow-Up Maze: When Leads Text Back to Your Call

When leads switch channels, most sales teams drop the ball. A call turns into a text, context is lost, and deals slip away. With 89% of consumers preferring to text, every missed connection costs more than you think. Trillet AI unifies voice, SMS, and WhatsApp into one seamless conversation, keeping context intact and momentum alive—no matter how your leads choose to respond.

Ming Xu
Ming XuChief Information Officer
Four Voice AI Platforms Duke It Out For The Agency Crown
Industry InsightsComparison

Four Voice AI Platforms Duke It Out For The Agency Crown

We put Trillet, Bland, Retell, and Vapi to the test with real calls and real data — here’s how the top AI voice platforms actually stack up in performance, pricing, and features.

Ming Xu
Ming XuChief Information Officer
The Hidden Cost of 'Call Me Back at 3 PM Tomorrow' Requests
Customer Pain PointsInnovation

The Hidden Cost of 'Call Me Back at 3 PM Tomorrow' Requests

Every missed callback isn’t just a lost deal—it’s a broken promise. Time zone mix-ups, sticky notes, and sick days silently drain millions from sales teams every year. In this post, we break down the hidden cost of callback chaos and how AI can turn those missed moments into your biggest competitive advantage.

Ming Xu
Ming XuChief Information Officer
Why 78% of Your Leads Never Get a Callback (And How Much It's Costing You)
Industry InsightsInnovation

Why 78% of Your Leads Never Get a Callback (And How Much It's Costing You)

Nearly 8 out of 10 callback requests go unanswered, quietly draining thousands in potential revenue each month. These aren’t cold leads—they’re your highest-intent prospects. Discover why most businesses fail to call back and how the right automation can turn missed opportunities into closed deals.

Ming Xu
Ming XuChief Information Officer
The High Cost of Silence: Why Latency Matters in Voice AI Phone Calls
Industry InsightsInnovation

The High Cost of Silence: Why Latency Matters in Voice AI Phone Calls

In voice AI, every millisecond matters. A delay of just a couple seconds can break the flow of conversation, frustrate callers, and cost businesses real revenue. Unlike demo environments, real-world phone calls face network lag, processing overhead, and traffic load — making sub-2 second latency not just a technical goal, but a business necessity. Fast, natural responses keep customers engaged, increase conversion rates, and drive higher ROI. Trillet.ai is built to meet this demand, delivering real-time responsiveness where it counts most: on the phone.

Ming Xu
Ming XuChief Information Officer
Real Estate Agents: You're Losing $427 Per Lead Due to Slow Response Times
Use CasesIndustry Insights

Real Estate Agents: You're Losing $427 Per Lead Due to Slow Response Times

Missed calls are missed commissions. In real estate, 78% of buyers choose the first agent who responds — and waiting just 10 minutes can slash your chances by 10x. Weekend leads aren’t “after-hours,” they’re your highest-quality buyers. Trillet AI calls back instantly, qualifies leads, and books showings — even at 7:43pm on a Saturday. Stop losing thousands to slow responses.

Ming Xu
Ming XuChief Information Officer
Why Do Most AI Voices Still Sound Robotic?
InnovationUse Cases

Why Do Most AI Voices Still Sound Robotic?

Voice AI has exploded onto the scene, but talk to most AI assistants and you’ll still hear something … off. They speak clearly, sure, but they lack the little quirks that make human conversation feel natural. Explore how Trillet solves this!

Ming Xu
Ming XuChief Information Officer
Voice AI in Customer Service: Transforming the Contact Center Experience
Industry InsightsUse Cases

Voice AI in Customer Service: Transforming the Contact Center Experience

Discover how voice AI in customer service is revolutionizing contact centers. Learn how AI-powered IVR, voice bots, and more help enterprises cut costs, boost efficiency, and improve CX—with real-world stats to back it up.

Laurence Latin
Laurence LatinCo-founder & CTO