AI Answering Service for Plumbers
When you're under a sink or in a crawl space, Trillet answers the call, screens for emergency vs routine work, captures the job details, and sends the customer your booking link — so you get qualified plumbing calls, not voicemails.
The Old Way
Missed call from 619-555-0147
Voicemail notification - No message
The Trillet Way
New Emergency: Sarah K. - Burst Pipe, Water Everywhere
Today 2pm - $850 job booked
Your job screening process, handled consistently on every call.
You don't need an AI to say 'leave a message.' You need one that knows if the caller has an emergency burst pipe or wants a quote for bathroom remodel next month, and captures the details you need to prioritize and quote accurately.
Identify
Trillet identifies whether the caller is an existing customer or a new one. Existing customers can be transferred or handled according to your rules. New customers continue into screening.
Screen
Trillet screens for the type of plumbing work needed — emergency jobs like burst pipes, leaks, and clogs, or routine work like installations, upgrades, and inspections. It confirms whether the call fits your service area, property type, and the work you actually take on.
Qualify
Trillet asks your intake questions — the specific issue, when it started, property type, where the problem is, whether the shut-off is accessible, and any other questions your business needs answered before booking.
Book
If they want to move forward, Trillet texts your booking link, sends you the full call summary and transcript, and puts the service call into your calendar with the job details attached.
Hear Trillet Handle an Emergency Call
Success Stories
I was under a water heater when a homeowner called about a burst pipe flooding their basement. Trillet got all the details, confirmed it was an emergency, and had them booked before I finished the repair. That's a $1,200 job I would have lost to whoever answered first.
Mike Thompson
Owner, Thompson Plumbing, Austin, TX
Why Voicemail Fails for Plumbers
Voicemail
Customer with a burst pipe flooding their basement won't leave a voicemail and wait 2 hours for callback. They immediately call the next plumber in Google results. By the time you finish your current job and check messages, the $1,200 emergency repair is gone.
Result: Your Google Ads spend converts to zero. The emergency job goes to whoever answered.
Generic AI
They take a name and number. You call back 30 minutes later, customer already booked with another plumber who answered live. Generic AI can't tell if it's an emergency burst pipe or a quote for bathroom remodel next month.
Result: Emergency jobs lost. Wasted time calling back people who already booked elsewhere.
Trillet
We screen for emergency vs routine, capture specific issue details and property type, flag urgent situations, and send booking link. You see 'EMERGENCY: Burst pipe, basement flooding' in your notifications while you're under a water heater.
Result: Emergency jobs captured 24/7. You prioritize correctly and never lose high-value urgent work.
Compare Your Options
| Feature | Voicemail | Traditional | Generic AI | Trillet |
|---|---|---|---|---|
| 24/7 Emergency Coverage | ||||
| Screens Emergency vs Routine | ||||
| Captures Issue & Property Details | ||||
| Texts Booking Link to Customer | ||||
| Call Summary + Transcript | ||||
| Emergency Priority Flagging | ||||
| Distinguishes New vs Returning | ||||
| Cost | Free | $300-600/mo | ~$49-99/mo | From $49/mo |
Sync With Your Job Management Software
Out of the box, Trillet texts booking links directly to qualified customers and sends you call summaries via text and email. You get the details you need without changing how you work.
Need deeper integration with ServiceTitan, Jobber, or your field service management system? Our Pro plan includes custom setup with your existing software.
ServiceTitan
Jobber
Housecall Pro
FieldEdge
ServiceM8
Google Calendar
Calendly
Start in minutes. No IT required.
Step 1
Enter your website and phone number
Add your website and phone number. Trillet pulls your service areas, specialties (residential, commercial, emergency), and hours automatically.
Step 2
We configure intake based on your practice type
Which plumbing services do you offer? What screening questions should we ask? Emergency routing preferences? Customize your intake logic in minutes.
Step 3
Forward your calls
Dial a code or scan QR, 30 seconds.
Step 4
That's it. You're ready to start taking calls.
That's it. You're ready to start taking calls. Your AI emergency coordinator will answer when you're under sinks, in crawl spaces, or on other jobs. You'll get instant notifications for emergencies and detailed summaries for routine inquiries.
Common Questions from Plumbers
An AI answering service answers your phone 24/7, screens customers for emergency vs routine work, captures issue details and property information, and provides immediate response to time-sensitive calls - without a human dispatcher. Unlike voicemail or basic answering services that just take messages, Trillet runs your full screening protocol so every burst pipe or flooding situation gets captured with complete context, even at 2am.
Trillet follows a four-step emergency protocol: First, it identifies whether the caller is a new customer or existing customer. Second, it screens for issue type and urgency (burst pipe/flooding = emergency, slow drain = routine). Third, it asks your custom screening questions (property type, specific location of issue, any water damage). Finally, for emergencies, Trillet flags the call as URGENT and sends immediate notification; for routine work, it texts your booking link. You receive full details instantly.
Yes - this is Trillet's core strength for plumbers. The AI screens for urgency at the beginning of each call. A burst pipe with flooding gets different handling than a quote request for bathroom remodel. Emergency situations are flagged and you get instant notification. Routine inquiries get your booking link. You never waste time on non-urgent callbacks while missing actual emergencies.
When a customer needs service and wants to schedule, Trillet texts them your calendar link directly during the call. They can book a time that works for both of you. For emergencies, you also get instant notification with full call details. You get the call summary with issue type, property details, and urgency level - no phone tag required.
Trillet will politely explain that your plumbing business doesn't offer that service and end the call professionally. You'll still receive a summary so you know who called and what they needed. This saves you time returning calls for work you don't do.
Yes. Trillet answers 24/7/365, including nights, weekends, and holidays. Plumbing emergencies don't follow business hours - burst pipes happen at 2am on Sunday. After-hours emergency calls convert at 3x higher rates than routine daytime inquiries. Every after-hours emergency you capture is high-value work your competitors are missing.
Trillet starts at $49/month with a 28-day money-back guarantee. That's less than one hour of your billable time. For many plumbing businesses, one recovered job can cover the cost quickly.
Get started
Stop Losing Emergency Jobs to Missed Calls.
Every missed call can turn into a plumbing job that goes somewhere else. Start capturing jobs 24/7, even when you're under a sink, in a crawl space, or already on another site.