Your brand.
Your growth.
Your plan.

Most agencies start on Studio ($99/mo). It gives you white-label branding on a Trillet-hosted address, up to 3 workspaces, 1,000 included minutes, Trillet MCP and 2,000 workflow runs a month. Agency ($299/mo) adds unlimited workspaces, a custom domain, branded emails, custom minute markup and priority support.

Move to Agency when you need a fourth workspace, a custom domain, your own minute markup or priority support. Studio is capped at 3 workspaces and runs on a Trillet-hosted address with your branding. Agency ($299/mo) adds unlimited workspaces, your own domain and branded email, 3,000 included minutes, 10 phone numbers and control over what you charge your clients.

You pay one plan fee plus usage. Studio and Agency charge $0.12/min after your included minutes (1,000 on Studio, 3,000 on Agency), covering the platform, STT, LLM, and TTS. SMS messages are $0.02 each, or $0.01 each with BYO telephony through Twilio or Telnyx. Telephony is separate: web calls have no telephony fee, bring-your-own telephony has no Trillet telephony fee, and Trillet telephony starts at $0.014/min. Each client runs in their own workspace, and Agency lets you set your own per-minute markup.

SMS messages are billed at $0.02 each. If you bring your own telephony by connecting an external Twilio or Telnyx number, they are $0.01 each. SMS sent by a workflow step uses the same rate.

Each plan includes a monthly allotment of workflow runs — 2,000 on Studio and 10,000 on Agency, with a custom allotment on Enterprise. Additional runs are billed from your wallet balance at $0.012 per run on Studio and $0.010 per run on Agency. Only completed runs count: test runs, runs skipped by a filter or business-hours condition, and failed runs are free. Your run count resets on the 1st of each month (UTC), and workflows are never paused or blocked by billing. Calls or SMS placed by a workflow step are billed separately at the standard call and SMS rates.

Once the AI transfers a call to a human, the $0.12/min AI usage charge stops. The transferred portion is billed at $0.05/min on both Studio and Agency.

Lead callbacks, appointment reminders, follow-up campaigns, and scheduled batch outbound. All with TCPA compliance and Do Not Call filtering built in. What we don't support: cold outbound to purchased lists or high-volume robocalling.

Yes. Your clients keep their existing business numbers — nothing changes for their customers. Calls are forwarded to Trillet using simple call forwarding, which takes about 30 seconds to set up. No porting, no new providers, no downtime.

You can buy local numbers in the United States, Canada and Australia, and mobile numbers in the United Kingdom, once your first payment has gone through. Toll-free numbers aren’t available. You can also connect numbers you already own through Twilio, Telnyx or a custom SIP connection, with no Trillet telephony fee.

We have native integrations with GoHighLevel, Google Calendar, Cal.com, and Stripe. If your client uses something else, check whether it supports webhooks or has an API — we can connect to most tools through those paths.

Yes. ServiceTitan is a native connector on Studio and Agency, set up by the agency with the client’s ServiceTitan credentials — no middleware. ServiceM8 is also available. See the ServiceTitan integration.

Studio, Agency and Enterprise include a HIPAA mode toggle for each agent. Open the agent’s Settings → Advanced Settings → HIPAA & Compliance to enable it. HIPAA mode disables call recording and storage; call data is not retained on Trillet’s servers after the call ends.

Under Trillet’s Terms of Use, processing protected health information requires an executed Business Associate Agreement (BAA) and an applicable Order Form identifying the covered workflow. The BAA is available at no additional fee on Agency and Enterprise through Trillet’s standard process.

Studio and Agency both start with a 7-day free trial. A card is required, but nothing is charged until day 8 and you can cancel any time before then. The Studio trial includes $12 in usage credit and the Agency trial $24, and both include 3 workspaces, 3 website-built agents a week, 200 workflow runs and unlimited agents created from scratch. Phone numbers become available after the first payment. Agency-only features such as a custom domain, branded emails and custom minute markup are available only on the Agency trial.

Studio and Agency are billed monthly with no contracts. Price changes come with at least 30 days’ notice unless a signed agreement states otherwise.