The AI Answering Service for HVAC Contractors

An AI answering service answers your phone 24/7, screens customers for emergency vs routine HVAC work, captures system details and property information, and helps them book service calls — without a human dispatcher. Unlike voicemail or basic answering services that just take messages, Trillet runs your full job screening protocol so you only spend time on qualified jobs that are ready to book with full context captured.

Trillet follows a four-step job screening process: First, it identifies whether the caller is a new customer or existing customer. Second, it screens for emergency vs routine work, heating vs cooling needs, and property type. Third, it asks your custom job intake questions (specific HVAC issue, system type, age, last maintenance). Finally, if the customer is qualified and wants to proceed, Trillet texts them your calendar booking link. You receive a full summary with system details and transcript after every call.

When a customer is qualified and wants to schedule HVAC work, Trillet texts them your calendar link directly during the call. They can book a time that works for both of you. You get notified with the full call summary including system and job details — no phone tag required.

Trillet will politely explain that your HVAC business doesn't serve that area and end the call professionally. You'll still receive a summary so you know who called and what they needed.

Yes. Trillet screens for urgency at the beginning of each call. Emergency situations (no heat in winter, no AC in extreme heat, system failure) are flagged and prioritized, while routine work (maintenance, tune-ups, installations) goes through standard booking. You can set custom rules for emergency routing during peak seasons.

Listen for yourself — we have a demo above. Trillet is designed for natural, professional conversation that matches the tone of your HVAC business. Many callers don't realize they're speaking with AI.

That's exactly when Trillet is most valuable. The call gets answered without you climbing down, the customer gets screened for urgency, system details are captured, and they receive your booking link — all before you finish. You see emergency jobs flagged in your calendar when you're ready, ensuring you never miss high-value peak-season work.

Yes. Our Pro plan includes field service management integration with tools like ServiceTitan, Jobber, Housecall Pro, and others. Contact our team to set this up for your HVAC business.

Trillet starts at $29/month with a 30-day money-back guarantee. Compare that to human answering services ($200-400/month) or the cost of one missed emergency job during peak season that goes to another HVAC contractor. Emergency HVAC jobs during summer and winter can be $500-3,000+, and system replacements are $5,000-15,000 — Trillet pays for itself many times over.

Yes. Trillet uses bank-level encryption for all calls and data. You control what questions are asked and what information is collected. We take customer confidentiality as seriously as you do.