Comparison Table
Factor | Goodcall | Trillet | Winner |
|---|---|---|---|
Best For | Teams with 3+ people | Solo owner-operators | Context Dependent |
Starting Price | $59/mo + usage fees | $29/mo (Flat rate for 150 minutes/mo) | Trillet |
Pricing Model | Per unique customer | Unlimited | Trillet |
Automated Follow-Ups | ❌ No | ✅ Yes | Trillet |
Call Routing | ✅ Advanced(For Teams) | ⚠️ Basic (Sufficient for Solos) | Goodcall |
Setup Time | 30-60 minutes | 5 minutes | Trillet |
What Happens When a Customer Says "I'll Think About It"?
This is where the two services diverge most dramatically.
The Goodcall Approach
Customer calls: "I'm interested in your plumbing services, but I need to check my budget."
Goodcall AI: "No problem! What's the best number to reach you?" → Captures number and sends you notification
You receive notification: "Lead: Jane Smith, interested in plumbing, needs to check budget."
Ball is in your court: You manually call back, text, or email.
If she doesn't answer: You play phone tag (often for days).
Result: You're accessible, but you're still doing manual follow-up work.
The Trillet Approach
Customer calls: "I'm interested in your plumbing services, but I need to check my budget."
Trillet AI: "Totally understand. Just so I can give you accurate pricing, what's the issue? Is it a leak, clog, or installation?" → Captures intake details
Trillet AI: "Got it. I'll text you a quote range in the next hour, and you can book directly if it works. Sound good?"
3 days later (if no booking): Trillet automatically sends: "Hi Jane, this is Trillet for [Business]. I know you were considering [service]. We have an opening Thursday at 2 PM if you're ready: [booking link]. No pressure."
Result: The lead gets a proactive follow-up without you lifting a finger. Industry data suggests 40-60% of "I'll think about it" leads convert when followed up within 3-5 days. Trillet automates this entirely.
Core Difference: Virtual Receptionist vs. Deal Closer
Goodcall (The Receptionist):
Designed to capture every call and let you decide the next step. It offers highly customizable logic flows (e.g., "Press 1 for Sales, 2 for Support") and integrates with CRMs. It is excellent for managing high call volume across multiple employees.
Trillet (The Assistant):
Designed to move every caller toward a decision so you don't have to. It performs three distinct actions that standard answering services do not:
Vets the caller: Filters out spam and identifies intent immediately.
Asks situational questions: Uses industry-specific logic (e.g., asking a pet owner "Is the animal bleeding?" vs. asking a homeowner "Is the leak active?") to triage urgency.
Maintains follow-up: Automatically chases "maybe" leads via text to recover lost revenue.
Pricing Comparison: The Cost of Scaling
Goodcall uses a "unique customer" model. You pay a base fee plus overages if you exceed a certain number of unique callers per month.
Trillet uses a flat-rate model with no limits on calls or customers.
Real-World Scenario: A Solo Service Business (150 calls/month) assuming a short call is around a minute long
Cost Factor | Goodcall (Starter Plan) | Trillet (Basic Plan) |
|---|---|---|
Base Price | $59/month (Includes 100 callers) | $29/month (for 150 minutes) |
Overage Fees | $25 (50 extra callers @ $0.50) | Overage charged at $0.20/minute |
Total Monthly | $84/month | $29/month |
Annual Cost | ~$1,008/year | $288/year |
Note: Goodcall offers a 30% discount for annual billing, but overage fees still apply.
Setup and Customization
Goodcall (30-60 Minutes)
Process: You build custom workflows, script greetings, design data capture forms, and set routing rules (e.g., "If criminal law, route to Attorney A").
Best for: Businesses with specific compliance needs (HIPAA, Legal) or complex routing requirements.
Trillet (5 Minutes)
Process: Enter your website URL. The AI scans your site to auto-generate the greeting and industry-specific intake questions. You scan a QR code to forward calls.
Best for: Contractors and service providers who need to be live immediately without configuring logic trees.
Final Verdict: Which One Should You Buy?
Choose Goodcall if:
You have a team of 3+ people and need to route calls to specific departments.
You require deep control over exact phrasing and logic flows.
You need extensive integrations with enterprise CRMs.
Choose Trillet if:
You are a solo operator or small team tired of playing phone tag.
You want flat-rate pricing with no surprise overage fees.
You need an AI that not only answers but vets, questions, and follows up to close more deals.
The Bottom Line: If your problem is missing calls, both tools work. If your problem is losing business because you don't have time to follow up, Trillet is the superior choice.
