The Cost of Missed Opportunities
The financial impact of missed calls is substantial for service businesses:
How Trillet Secures Jobs (Not Just Messages)
Most answering services stop working the moment they hang up the phone. Trillet is just getting started.
Here's what happens when a caller says, 'Let me think about it':
HeyRosie: Sends you a transcript. You add them to your mental to-do list. You call back 2 days later. They don't answer. You've lost the job.
Trillet: Automatically sends them a personalized text 3 days later with a booking link. No action required from you. The lead converts while you sleep.
This single feature, automated follow-up, is why owner-operators switch to Trillet. But it's not the only advantage. Every call goes through three stages that competitors skip:
1. Vet Every Caller
Before wasting your time, Trillet filters out spam calls and robocalls. Most competitors claim to "answer every call", but that includes telemarketers and scams. Americans receive an average of 31 spam calls per month, with 21 of those being robocalls. Trillet blocks them before they reach you.
2. Automate Intake
Unlike services that simply say "leave your name and number," Trillet completes your intake checklist during the call:
Vet clinics: Pet name, breed, age, reason for visit, vaccination status
Auto shops: Vehicle make, model, year, mileage, service needed
HVAC contractors: System type, age of unit, urgency level, property details
Therapists: Insurance information, preferred times, urgency assessment
The result? When you review the lead, you have everything you need to provide a quote or book the appointment immediately, no callback required.
3. Handle Follow-Ups
This is where Trillet stands alone. When a caller isn't ready to commit ("I'm still browsing" or "Let me think about it"), Trillet doesn't just hang up and forget them. It automatically sends personalized follow-up texts days later to keep the lead warm.
Example follow-ups that convert:
For therapists:
"Hi, this is Trillet for [Practice Name]. I know reaching out can be hard. If you're still looking for support, [Therapist Name] has an opening this Thursday at 10 AM. You can grab it here if you're ready: [Link]. No pressure."
For law firms:
"This is the automated assistant for [Law Firm]. I saw you called earlier. If this is an emergency or involves an arrest, please reply 'URGENT' and I will alert the attorney on their personal line immediately. Otherwise, book a priority call here: [Link]"
For home services:
"Hi, this is Trillet for [Company]. You called about [service] earlier this week. We have availability this Friday if you're ready to move forward. Book here: [Link], or let me know if you have questions."
Research shows that 80% of sales require five or more follow-ups , yet 44% of salespeople give up after just one follow-up attempt . No competitor does this. They answer the phone and disappear. Trillet stays engaged until the job is secured.
Quick Verdict: The "Owner Effort" Test
The biggest hidden cost of an answering service is the work it leaves for you. Research shows that companies demonstrate an almost 400% improvement in conversion if they call leads within one minute of inquiry.
Here's how the two services compare when it comes to your daily workload:
Feature | HeyRosie | Trillet |
|---|---|---|
Primary Goal | Message Taking | Job Securing |
Spam Filtering | Basic | Advanced (blocks before you see them) |
Intake Automation | No (just captures name/number) | Yes (collects job-specific details) |
Follow-Up System | None | Automatic (included standard) |
Answering Style | Passive (waits for you to call back) | Active (chases the client for you) |
Owner Effort After Call | High (you must call everyone back) | Zero (we secure the job) |
Price | $49/mo | $29/mo |
Why Trillet Means "Zero Callback Work"
Instant Booking Options
When a caller is ready to book, Trillet doesn't just take a message. It either:
Books directly on your calendar via integration with your scheduling system, or
Sends a secure booking link via text so the customer can finalize their appointment immediately
Either way, you wake up to booked jobs, not a to-do list of people to call back.
The Follow-Up Engine That Never Sleeps
If a caller needs time to think, wants to compare quotes, or is "just browsing," most services end the call and hope they call back. Research shows that 67% of people don't listen to voicemails from business contacts, even when they recognize the number. They usually don't call back.
Trillet automatically follows up 2-3 days later with a personalized text tailored to their situation. Text message follow-ups receive a 112.6% higher conversion rate than other methods, and SMS messages have a 98% open rate . This single feature recovers leads that every other service loses forever.
Examples of Industry-Specific Workflows
Generic answering services use the same script for everyone. Trillet customizes the goal of every call based on how your specific industry makes money.
Industry | The "Generic" Way (HeyRosie) | The Trillet Way (Outcome Focused) |
|---|---|---|
Trades (Plumbers/HVAC) | "Here's a message from a customer." | "We collected the job details and sent a booking link, job is 80% closed." |
Health (Therapists/Clinics) | "Patient asked to cancel." → You lose $150 and spend 20 minutes calling your waitlist. | "We rescheduled the cancellation and filled the slot with a waitlisted patient." → You keep the $150. Zero minutes spent. |
Service (Landscapers/Contractors) | "New lead called for pricing." | "We qualified their budget and timeline, here's the lead package ready for your quote." |
Legal (Attorneys/Consultants) | "Someone called, wants a callback." | "We assessed urgency and sent intake forms, client is pre-qualified." |
This isn't aspirational marketing. Trillet's AI adapts its questioning and follow-up strategy based on the workflow that drives revenue in your field.
Who Should Use Which Service?
Not all answering services are built for the same purpose. Choose the one that fits your daily reality.
You Should Use HeyRosie If...
✓ You have front-desk staff whose job is to review messages and make callbacks ✓ You want to personally call every lead back (e.g., high-touch sales) ✓ Your business model requires you to vet every inquiry manually
You Should Use Trillet If...
✓ You're the one making the callbacks, and you hate it ✓ You want leads pre-qualified and ready to book when you review them ✓ Your business model is "more bookings = more revenue" (not consulting)
Studies show that 78% of customers buy from the first company that responds , and 35-50% of sales go to the vendor that responds first .
Pricing Comparison
HeyRosie: Starts at $49/month for basic message-taking
Trillet: Starts at $29/month with spam blocking, intake automation. Follow ups included in the $49/mo Pro Plan.
The Bottom Line
If you have a front-desk team and just need reliable message taking, HeyRosie is a solid, established choice.
If you're an owner-operator who loses money every time you play phone tag, Trillet is the only solution designed to fix the leak in your revenue bucket. It doesn't just answer the phone, it blocks spam, completes intake, follows up with hesitant leads, and finishes the job.
Most services leave you with a list of people to call back. Trillet leaves you with booked appointments.
💡 See Trillet in Action
Press play on our live call demos to hear how real businesses handle intake and follow-up on autopilot. No actors. No scripts. Just actual customer calls.
Frequently Asked Questions
Does Trillet really handle follow-ups automatically?
Yes. Follow-ups are included in the standard plan, not an add-on. When a caller isn't ready to commit, Trillet automatically sends a personalized text 2-3 days later to re-engage them. Industry data shows that 40-60% of "I'll think about it" leads convert when followed up within 3-5 days. This is a core feature, not an upgrade.
How does spam blocking work?
Trillet uses AI-powered call screening to identify and block robocalls, telemarketers, and spam before they reach your phone. Robocalls are projected to cost $70 billion in financial losses by 2027. Most competitors simply "answer every call," which means you still get notifications about junk calls. Trillet filters them out completely.
What if I want to review leads before they're booked?
You have full control. Trillet can either book directly to your calendar or send customers a booking link to finalize themselves. You decide which approach fits your business.
Can Trillet really fill cancellations automatically?
If you maintain a waitlist (manually or via your scheduling software), Trillet can send booking links to waitlisted clients when a cancellation occurs. The automation level depends on your existing systems, but the AI handles the outreach and communication.
What happens if Trillet can't answer a question?
If the AI encounters a question it can't handle, it collects the customer's information and escalates to you with full context. You're never left guessing what the caller wanted. Start Now →
