AI Answering Service for Appliance Repair

An AI answering service answers your phone 24/7, screens customers for appliance type and urgency, captures diagnostic details like brand/model and symptoms, and helps them book service calls, without a human dispatcher. Unlike voicemail or basic answering services that just take messages, Trillet runs your full diagnostic protocol so you only spend time on qualified repair jobs that are ready to book with full context captured.

Trillet follows a four-step diagnostic process: First, it identifies whether the caller is a new customer or existing customer. Second, it screens for appliance type (refrigerator, washer, dryer, etc.), emergency vs routine, and brand/model. Third, it asks your custom diagnostic questions (symptoms, when it started, age, warranty status). Finally, if the customer is qualified and wants to proceed, Trillet texts them your calendar booking link. You receive a full summary with appliance details and transcript after every call.

When a customer is qualified and wants to schedule appliance repair, Trillet texts them your calendar link directly during the call. They can book a time that works for both of you. You get notified with the full call summary including appliance details and symptoms, no phone tag required.

Trillet will politely explain that your repair business doesn't serve that area and end the call professionally. You'll still receive a summary so you know who called and what they needed.

Yes. Trillet screens for urgency at the beginning of each call. Emergency situations (refrigerator not cooling with food at risk, washer flooding, sparking appliances) are flagged and prioritized, while routine work (maintenance, strange noise, non-urgent issues) goes through standard booking. You can set custom rules for emergency routing.

Yes. Trillet asks for the appliance brand and model number during the call. If the customer doesn't have the model number immediately available, Trillet guides them on where to find it (inside fridge door, back of dryer, etc.) or notes that you'll need it on arrival.

Listen for yourself, we have a demo above. Trillet is designed for natural, professional conversation that matches the tone of your appliance repair business. Many callers don't realise they're speaking with AI.

That's exactly when Trillet is most valuable. The call gets answered without you stopping your current repair, the customer gets screened for urgency and appliance details are captured, and they receive your booking link, all before you finish the job. You see emergency jobs flagged in your calendar when you're ready, ensuring you never miss high-value work. In a competitive local market where customers are calling multiple repair techs, answering first often means winning the job.

Yes. Our Pro plan includes field service management integration with tools like ServiceTitan, Jobber, Housecall Pro, and others. Contact our team to set this up for your appliance repair business.

Trillet starts at $29/month with a 30-day money-back guarantee. Compare that to human answering services ($200-400/month) or the cost you're already paying for Google Ads and Local Services Ads. If you're spending $20-50 per click and missing calls because you're working, you're burning ad budget. The average appliance repair job is $300-500, with major repairs like refrigerator compressors reaching $800-1,200. Trillet pays for itself with just one or two captured jobs per month.

Yes. Trillet uses bank-level encryption for all calls and data. You control what questions are asked and what information is collected. We take customer confidentiality as seriously as you do.