The AI Answering Service for Independent Auto Repair Shops
Missing calls while you're under the hood costs you customers. Trillet captures vehicle details, breakdown vs. routine maintenance, make/model/year, symptoms, while you're diagnosing engines or changing brake pads, so you get qualified leads ready to schedule, not just phone numbers.
The Old Way
Voicemail: "Missed call from 214-555-0193"
You: Call back, ask what's wrong, get vehicle info
The Trillet Way
Calendar: "New Appointment: Jennifer S., 2018 Honda Civic, Check Engine Light, Thu 10am"
You: Show up. Fix it. Get paid.
Your Repair Screening Process,
Executed Perfectly. Every Time.
You don't need an AI to say "leave a message." You need one that knows whether someone is stranded with a breakdown or needs routine maintenance and captures vehicle details before you even pick up your tools. Trillet follows your exact screening logic, so you only get appointments that are ready to book with full details captured.
Identify
Trillet identifies whether this is a breakdown or scheduled maintenance and existing customer or new customer, transfers or takes a message for existing customers, and continues to screening for new ones
Screen
Trillet screens for make, model, and year, symptoms they're experiencing, whether the vehicle is drivable, warning lights on dashboard, confirms it fits your service capabilities, and politely declines if there's no fit
Qualify
Trillet asks your custom intake questions - current mileage and last oil change or service, vehicle service history, when symptoms started, preferred drop-off times and completion date, and your other shop-specific questions
Book
If they want to move forward, Trillet texts your booking link, you get complete summary with vehicle details, symptoms, and transcript, and the appointment appears in your calendar with full context
Hear Trillet Handle an Emergency Call
What Independent Auto Mechanics Are Saying
I was losing so many calls when I was under the hood or test-driving vehicles. By the time I called back, they'd already taken their car to another shop. Now Trillet captures make/model/year, symptoms, and mileage, and books them in, all while I'm working. I captured a $2,400 brake and rotor job while I was diagnosing another vehicle.
Marcus Rodriguez
Auto Repair Shop Owner, Dallas
Why "Message Taking" Doesn't Work for Auto Repair Shops
Voicemail
The Problem:
Customers with breakdowns won't leave a voicemail. They're stranded and need help now - they call the next mechanic who answers. Breakdown and urgent repair jobs are time-sensitive and high-value.
The Result:
Lost breakdown jobs before you even know they called.
Generic AI / Answering Services
The Problem:
They take a name and number. You call back 2 hours later - they've already had their car towed to another shop that captured their vehicle details and problem immediately.
The Result:
Phone tag with customers who've moved on.
Trillet
The Solution:
We screen for emergency vs routine, capture full vehicle details and problem symptoms, and send them your booking link. You see the appointment in your calendar with complete repair context, not a to-do list.
The Result:
Booked appointments with details captured while you're literally under cars or working with greasy hands.
Compare Your Options
| Feature | Voicemail | Traditional Answering | Generic AI | Trillet |
|---|---|---|---|---|
| 24/7 Availability | ||||
| Screens Emergency vs Routine | ||||
| Vehicle Details Capture | ||||
| Problem Symptoms Assessment | ||||
| Warning Lights & Drivability | ||||
| Custom Repair Intake Questions | ||||
| Distinguishes New vs Existing Customers | ||||
| Texts Booking Link to Customer | ||||
| Call Summary + Transcript | ||||
| Cost | Free | $200-400/mo | $49-99/mo | From $29/mo |
Sync With Your Shop Management Software
Out of the box, Trillet texts appointment links directly to qualified customers and sends you call summaries via text and email. You get the details you need without changing how you work.
Need deeper integration with Tekmetric, Shop-Ware, or your auto shop management system? Our Pro plan includes custom setup with your existing software.
AutoLeap
Shop-Ware
Tekmetric
Mitchell 1
Shop Boss
Google Calendar
Calendly
Live in 5 Minutes. No IT Required.
Step 1
Enter Your Info
Add your website and phone number. Trillet pulls your service areas, specialties, and hours automatically.
Step 2
Set Your Rules
Which auto repair services do you offer? What repair screening questions should we ask? Emergency breakdown routing preferences? Customize your repair intake logic in minutes.
Step 3
Forward Your Calls
Simple carrier instructions appear on screen. Dial a forwarding code or scan the QR, takes 30 seconds.
That's It. You're Live.
Your AI job coordinator will answer calls when you're under sinks, in crawl spaces, or on other job sites. You'll get a summary after each call so you never miss a qualified job.
Common Questions from Auto Mechanics
An AI answering service answers your phone 24/7, screens customers for emergency vs routine auto repairs, captures vehicle details and problem symptoms, and helps them book service appointments without a human receptionist. Unlike voicemail or basic answering services that just take messages, Trillet runs your full repair screening protocol so you only spend time on qualified appointments that are ready to book with full vehicle and repair context captured.
Trillet follows a four-step repair screening process: First, it identifies whether the caller is a new customer or existing customer. Second, it screens for emergency vs routine work and vehicle drivability. Third, it asks your custom repair intake questions (vehicle make/model/year, specific problem, warning lights, symptoms). Finally, if the customer is qualified and wants to proceed, Trillet texts them your calendar booking link. You receive a full summary with vehicle and repair details plus transcript after every call.
When a customer is qualified and wants to schedule auto repair work, Trillet texts them your calendar link directly during the call. They can book a time that works for both of you. You get notified with the full call summary including vehicle and repair details, no phone tag required.
Trillet will politely explain that your shop doesn't handle that specific type of repair and end the call professionally. You'll still receive a summary so you know who called and what they needed.
Yes. Trillet screens for urgency at the beginning of each call. Emergency situations (car won't start, breakdown, safety issue) are flagged and prioritized, while routine work (oil changes, inspections, scheduled maintenance) goes through standard booking. You can set custom rules for emergency routing.
Listen for yourself, we have a demo above. Trillet is designed for natural, professional conversation that matches the tone of your auto repair shop. Many callers don't realize they're speaking with AI.
That's exactly when Trillet is most valuable. The call gets answered without you crawling out, the customer gets screened for urgency, vehicle and repair details are captured, and they receive your booking link, all before you finish. You see breakdown appointments flagged in your calendar when you're ready, ensuring you never miss high-value urgent work.
Yes. Our Pro plan includes shop management integration with tools like Shop-Boss, Mitchell1, Tekmetric, and others. Contact our team to set this up for your auto repair shop.
Trillet starts at $29/month with a 30-day money-back guarantee. Compare that to human answering services ($200-400/month) or the cost of one missed breakdown repair that goes to another shop. Average auto repairs range from $300-1,500, and major repairs like transmissions or engine work can be $2,000-5,000+, Trillet pays for itself with a single prevented loss.
Yes. Trillet uses bank-level encryption for all calls and data. You control what questions are asked and what information is collected. We take customer confidentiality as seriously as you do.
Book More Appointments. Miss Fewer Breakdowns.
Every missed call is a stranded customer calling someone else. Start capturing appointments 24/7 - even when you're under cars, working with greasy hands, or test driving vehicles.
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